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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bridget McCormick

December 8, 2025

5  out of  5
rating by Bridget McCormick
"I called at the end of the day and despite this, Joe was energetic and efficient to help me. I needed an account change and he did it for me quickly, the whole call lasted less than two minutes. Made my life so easy. Would highly recommend this location!"
We responded:
"Thank you Bridget! Welcome to Osborne State Farm! "
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Mark Rubin

December 4, 2025

5  out of  5
rating by Mark Rubin
"I have been using Eric Osborne's State Farm office for the last few years and they are amazing. They have helped us with renters , car and personal liability insurance. Every time I call them , they are efficient, cheerful and honest. Kathy has been my latest contact there and she is stellar!!"
We responded:
"Hello Mark, thanks for the 'stellar' review! We are fortunate to insure such great clients! "
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Charles Taylor

November 24, 2025

5  out of  5
rating by Charles Taylor
"Taylor was able to help with my home, auto, and life insurance!"
We responded:
"Thank you Charles! "
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Dominic Sanzo

November 21, 2025

5  out of  5
rating by Dominic Sanzo
"Those guys are the best"
We responded:
"Hello Dominic and thank you for the kind words! Clients like you make us the best insurance agency in TN! "
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taylor sanzo

November 21, 2025

5  out of  5
rating by taylor sanzo
"They are great!"
We responded:
"Thank you Taylor! Clients like you make us the best insurance Agency in Nashville! "
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Lori Cloud

November 18, 2025

5  out of  5
rating by Lori Cloud
"They are super responsive and always take great care of me!"
We responded:
"Thank you Lori! We love taking great care of our folks! You are the best! #OsborneSF.com"
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willie king

November 13, 2025

5  out of  5
rating by willie king
"Joe was very helpful"
We responded:
"Thanks for your business Willie. You’re part of what makes Osborne State Farm #osbornesf.com the best insurance agency in Nashville! "
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Linda Birdsong

November 6, 2025

5  out of  5
rating by Linda Birdsong
"Eric has been my agent for renter's insurance while living in Nashville, TN for many years. Kathy who is part of his team has been nothing short of professional, prompt, kind, caring and willing to go above and beyond! You will not receive this customer service from other agencies!"
We responded:
"Hi Linda, Thank you for amazing review. Its clients like you that make Osborne State Farm the best in Nashville! "
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Zachary Lilly

October 30, 2025

5  out of  5
rating by Zachary Lilly
"Extremely friendly, professional, and fast-working! I use this office for both my auto & renter’s insurance and would recommend them to everyone."
We responded:
"Thank you for the great review Zachary! #OsborneSF.com"
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Dick Kline

October 9, 2025

5  out of  5
rating by Dick Kline
"We have been clients since moving to Middle Tennessee 4 years ago. Always available, professional, knowledgeable and NICE!"
We responded:
"Thank you Dick! Appreciate your time! #OsborneSF.com"
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Don Smyth

October 3, 2025

5  out of  5
rating by Don Smyth
"Our daughter needed renters insurance in a hurry and Joe was amazingly helpful, thorough and quick! Great job!"
We responded:
"Thank you Don! Not as quick as we once were, but every once in a while! Appreciate your business. #OsborneSF.com"
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Caleb Born

September 30, 2025

5  out of  5
rating by Caleb Born
"Wonderful experience with Eric and his associates at State Farm. They were able to make the process of signing up with State Farm as easy as possible."
We responded:
"Thanks for the review Caleb! #OsborneSF.com"
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Ryan Chavez

August 27, 2025

5  out of  5
rating by Ryan Chavez
"Joe and Mason are awesome! The whole team at this office is so helpful. I would gladly recommend them to anybody shopping for insurance!"
We responded:
"Thank you Ryan! Referrals are appreciated! "
Profile photo of Sara Ellis

Sara Ellis

August 23, 2025

5  out of  5
rating by Sara Ellis
"Mason Scheiber is the best! I recently switched my auto insurance over to State Farm and worked with Mason Scheiber—couldn’t be happier with the experience. He made the whole process super easy and stress-free. Mason explained everything in a way that actually made sense (which is rare with insurance!), and he helped me find a great policy that fits my budget. What I really appreciated was how responsive he was—quick to answer my questions, no pressure, just genuinely helpful. You can tell he actually cares about getting you the right coverage, not just making a sale. If you’re looking for someone who knows their stuff and is easy to work with, I highly recommend him! Thank you for your patience and kindness! This world needs more of it"
We responded:
"Hi Sara, thank you for the glowing review! We appreciate your time and welcome to Osborne State Farm! "
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Tiffany Georgopoulos

August 14, 2025

5  out of  5
rating by Tiffany Georgopoulos
"This is my first time getting insurance for a new apartment and Joe Swing made my experience really smooth and easy. Really nice guy and got the job done efficiently. Thanks Joe!"
We responded:
"Hello Tiffany, glad Joe made your new Renters insurance easy! Thank you for your time and welcome to Osborne State Farm! "
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John Wheeler

July 17, 2025

5  out of  5
rating by John Wheeler
"Joe was super helpful and nice along the way. He got me a good rate and the exact coverage I needed. Thank you!"
We responded:
"Hello John, thanks for the 5 Star review and letting the internet know that Joe is super helpful! Welcome to Osborne State Farm! #osbornesf.com"
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Archie McKinnis

May 13, 2025

5  out of  5
rating by Archie McKinnis
"I commenced doing business with Eric Osborne's office four years ago and during that time I've been pleased with every aspect of the service provided. Fortunately, I've only had one loss experience (broken windshield) and it just took one call to Kathy Sullivan at the agency office. Kathy quickly arranged for one of their windshield service providers to schedule the replacement the next day. I've had nothing other than the best of experience throughout my years dealing with the agency and I would highly recommend it to anyone who values good service."
We responded:
"Hello Archie, appreciate you taking time to leave us a glowing review! #osbornesf.com "
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Audry Badeaux

March 20, 2025

5  out of  5
rating by Audry Badeaux
"Excellent team and customer service! Highly recommend if you live in the Nashville area, plus Kathy is a joy to speak with and so helpful when you call the office!"
We responded:
"Hello Audry, thank you for the excellent review! "
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Garry Phillips

March 19, 2025

5  out of  5
rating by Garry Phillips
"Kathy Sullivan provides an outstanding level of service. Her customer service support is unbelievable. Her knowledge of the insurance field truly amaze me. She is a great asset to Eric Osbornes business."
We responded:
"Hi Garry, Thank you for letting us know about Kathy’s skills! We love our Kathy! "
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Sylvia Patterson

February 25, 2025

5  out of  5
rating by Sylvia Patterson
"My Dad has auto insurance through these guys and I just have to say I've never seen anything like them, I freaking LOVE these people. They completely stand on business I'm talking about 150 percent. From beginning to the end and then some, not to mention the agents there whooo they play no games at the same time they are the nicest people you'll ever meet. I'm Rocking with them till the wheels fall off and I HIGHLY RECOMMEND THEM!!!!!!"
We responded:
"Wow! Now that’s a REVIEW! Ha! Sylvia thank you so very much for the kind words! "
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Lisa Minton

February 24, 2025

5  out of  5
rating by Lisa Minton
"Kathy Sullivan provides the best level of service. She answers questions and sends follow up emails as promised. In my opinion she is the best asset to Eric Osbornes business."
We responded:
"Hello Lisa, Osborne State Farm thanks you for your time to leave us this great review! "
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Cynthia Jernigan

February 11, 2025

5  out of  5
rating by Cynthia Jernigan
"Kathy Sullivan offers the very best in customer service! She goes above and beyond to help customers with their claims and to answer any questions you may have. Thank you for your excellent customer service, Kathy!!"
We responded:
"Hi Cynthia! Thanks for the amazing review. Kathy is great, but how come know remembers that’s why I hired her! Haha! Take care my friend! "
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Dalton Duriez

January 30, 2025

5  out of  5
rating by Dalton Duriez
"Kathy has always been great to work with, and quick to help us with anything we need!"
We responded:
"Hello Dalton, thanks for the great review. Means a lot! "
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Christine Dunay

January 29, 2025

5  out of  5
rating by Christine Dunay
"I would like to share a wonderful experience I have had, not only regarding State Farm and my local branch in Park Ridge, but also Kathy Sullivan in the Nashville, Tennessee branch. My daughter moved to Tennessee from New Jersey a few months ago and needed to find another State Farm in near her. Well, not only did Kathy reach out to me to make this a smooth transition, and she also helped us set up a great renter's insurance policy for my daughter's apartment as well. It has been so nice working with Kathy to make these arrangements, as she is warm, personable, and extremely knowledgable about the needs of her customers. I was a little nervous trying to locate a State Farm agent outside of New Jersey, but Kathy's personal attention and reassurance has made this process easy. I would highly recommend this Kathy and this State Farm agency. Thank you so much, Kathy! Christine Dunay"
We responded:
"Hello Christine, I’m so glad all that worked out easily. Thank you for your glowing review! "
Profile photo of Jeff Taylor

Jeff Taylor

December 11, 2024

5  out of  5
rating by Jeff Taylor
"I have been very satisfied with this company, Kathy offers outstanding customer service,"
We responded:
"Hello My friend! Thank you Jeff for the 5 star review! "