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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bill Burding

March 17, 2026

1  out of  5
rating by Bill Burding
"Less than worthless. The agent does everything to pass along problems to his staff. Maybe his staff shields him, but I have requested to speak with Osborne several times....to no avail.. . he is always too busy. Had easier times getting meetings with members of Congress. Not kidding. I had a claim and and all they did was give me the claims number. I asked for help and was told that is was something they do not do. I am going elsewhere. Been with State Farm for 35 years. Only agent who I have left. Just was just poor service if you can call it that. Run dont walk from him."
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Cody Irvine

February 20, 2026

5  out of  5
rating by Cody Irvine
"I’ve been with them for a few years now and Kathy somehow always managed my issues/helps me! She’s amazing! Always so kind, professional, and ensures my questions get answered! No long wait times, and problems get solved in a timely manner. Couldn’t recommend anyone better."
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Melissa Bashore

February 19, 2026

5  out of  5
rating by Melissa Bashore
"I loved working with Kathy Sullivan at State Farm! She is so kind, patient, and knowledgeable. Kathy answered all of my questions and took the time to help me find the exact coverage I needed. She also made sure I got a great rate. I truly appreciate her excellent service and highly recommend working with her!"
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will horton

February 16, 2026

5  out of  5
rating by will horton
"I’ve been with Eric Osborne – Agent for over a decade and have always received outstanding service. Kathy Sullivan, Insurance Account Manager, is consistently responsive, professional, and incredibly helpful anytime I have questions or need updates to my coverage. It’s rare to find an insurance team you can truly trust, but this office has always been dependable and easy to work with. Highly recommend!"
We responded:
"Hello Will, thank you for the 5 star review! Glad we could be of assistance with your insurance needs. "
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dba tn

February 11, 2026

5  out of  5
rating by dba tn
"Great staff and customer service! Special thanks to Mason for his tremendous help on my insurance needs. He was very responsive and made the whole process a very smooth one. I highly recommend him!"
We responded:
"Thank you for the 5 star review! Our goal is to always provide 5 star service for auto, Home and life insurance in Nashville TN! "
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Robby West

February 10, 2026

5  out of  5
rating by Robby West
"Joe was amazing!!!"
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Annie Doyle

January 24, 2026

5  out of  5
rating by Annie Doyle
"Kathy Sullivan was absolutely life saving at helping me navigate an out of state insurance issue when my other State Farm office was unavailable. I highly recommend this agency as they are incredibly kind and work diligently to help you resolve problems."
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Cameron Rosenthal

January 20, 2026

5  out of  5
rating by Cameron Rosenthal
"Kathy is rad."
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Hayley Palmeter

January 16, 2026

5  out of  5
rating by Hayley Palmeter
"Eric and the team are fantastic. Highly recommend!"
We responded:
"Hello Hayley - Thanks for the 5 Star review! "
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Jessica Lincoln

January 10, 2026

5  out of  5
rating by Jessica Lincoln
"Excellent staff and quality service! I have been here for years and appreciate this team. Kathy is very responsive and always answers my questions cheerfully. I feel very supported here!"
We responded:
"Hello Jessica! Thank you for the 5 star review of Osborne State Farm! "
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Renee' Marks

January 9, 2026

5  out of  5
rating by Renee' Marks
"I can't say enough about agent Eric Osborne and team!! My business has been with Eric's agency for a long time and I have to say Kathy Sullivan has been my fav go to. Seriously, calling Kathy and she speaks to me as if I'm a friend means the world to me. This crew has learned the skill of being professional, as well as, making the customer feel like a friend. Hard skillset to learn and they have achieved it!! THANK YOU, Kathy, for never making me feel like I'm a nusience to you when I call the many times like I do. :)~"
We responded:
"Ha! Great Review! Thank you Renee! We love our job and our clients! "
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Taylor Blackman

January 9, 2026

5  out of  5
rating by Taylor Blackman
"I’ve had a great experience working with Eric Osborne’s State Farm office, and especially with Kathy Sullivan. Kathy is always so kind, responsive, and incredibly accommodating - particularly when working with tight deadlines. She consistently goes above and beyond to make the process smooth and stress-free. The entire office is professional, reliable, and a pleasure to work with. I highly recommend Eric Osborne’s State Farm team!"
We responded:
"Hello Taylor! Thanks for the 5 Star Review! Glad we could help you with your insurance here in Nashville! "
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Jesse Hale

December 30, 2025

5  out of  5
rating by Jesse Hale
"Eric Osbourn has had my back for over 20 years. Kathy Sullivan has been my main contact for a few years and she is literally the best. She's incredibly responsive, detail-conscious, and always takes the time to help me understand things. 10/10 recommend!"
We responded:
"Hello Jesse! Has it been THAT LONG? Awesome man, thanks for the 5 star review!! "
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Will Shuff

December 19, 2025

5  out of  5
rating by Will Shuff
"Mason did a great job. He answered our questions and made adjustments throughout the process of switching over our family’s auto insurance. It was an easy transition."
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Dorion Riley

December 17, 2025

5  out of  5
rating by Dorion Riley
"Amazing, Thank you for the help!"
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Ryan Cunningham

December 16, 2025

5  out of  5
rating by Ryan Cunningham
"I worked with Joe Swing. He was an absolute pleasure to work with and getting my renters insurance, simple and painless, and explained everything well and answered all of my questions!!"
We responded:
"Hello Ryan, welcome to Osborne State Farm and thank you for trusting us to handle your Renters (Home) insurance. Happy Holidays and Merry Christmas! "
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Anna Grace Raley

December 10, 2025

5  out of  5
rating by Anna Grace Raley
"Kathy Sullivan is a pleasure to work with! She is beyond helpful and made the process of switching my insurance from a different state incredibly easy and smooth. Will absolutely recommend Eric Osborne’s office."
We responded:
"Thank you for the glowing review Anna Grace and Welcome to Osborne State Farm. Merry Christmas! "
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Jayne Baltimore

December 10, 2025

5  out of  5
rating by Jayne Baltimore
"Everyone in the office are so nice and helpful. The explain everything to you. Ive been with Eric Osborne's office 25+ years"
We responded:
"Well Hello Jayne! Long time since we've seen you! Thank you so much for the 5 star review. Clients like you are what make Osborne State Farm the best Agency in TN! Merry Christmas! "
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Bridget McCormick

December 8, 2025

5  out of  5
rating by Bridget McCormick
"I called at the end of the day and despite this, Joe was energetic and efficient to help me. I needed an account change and he did it for me quickly, the whole call lasted less than two minutes. Made my life so easy. Would highly recommend this location!"
We responded:
"Thank you Bridget! Welcome to Osborne State Farm! "
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Mark Rubin

December 4, 2025

5  out of  5
rating by Mark Rubin
"I have been using Eric Osborne's State Farm office for the last few years and they are amazing. They have helped us with renters , car and personal liability insurance. Every time I call them , they are efficient, cheerful and honest. Kathy has been my latest contact there and she is stellar!!"
We responded:
"Hello Mark, thanks for the 'stellar' review! We are fortunate to insure such great clients! "
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Charles Taylor

November 24, 2025

5  out of  5
rating by Charles Taylor
"Taylor was able to help with my home, auto, and life insurance!"
We responded:
"Thank you Charles! "
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Dominic Sanzo

November 21, 2025

5  out of  5
rating by Dominic Sanzo
"Those guys are the best"
We responded:
"Hello Dominic and thank you for the kind words! Clients like you make us the best insurance agency in TN! "
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taylor sanzo

November 21, 2025

5  out of  5
rating by taylor sanzo
"They are great!"
We responded:
"Thank you Taylor! Clients like you make us the best insurance Agency in Nashville! "
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Lori Cloud

November 18, 2025

5  out of  5
rating by Lori Cloud
"They are super responsive and always take great care of me!"
We responded:
"Thank you Lori! We love taking great care of our folks! You are the best! #OsborneSF.com"
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willie king

November 13, 2025

5  out of  5
rating by willie king
"Joe was very helpful"
We responded:
"Thanks for your business Willie. You’re part of what makes Osborne State Farm #osbornesf.com the best insurance agency in Nashville! "